V O R T R A G ********************** Oesterreichisches Forschungsinstitut fuer Artificial Intelligence(OFAI) Freyung 6/6, A-1010 Wien Tel: +43-1-5336112-17, Fax: +43-1-5336112-77, Email: sec@ofai.at Prof. Chihab HANACHI Toulouse 1 University and IRIT Laboratory, France "BUSINESS PROCESS FLEXIBILITY: VISITING NEW TRENDS AND OPEN ISSUES" Workflow Systems (WSs) aim at automating business processes modeled through three complementary and interconnected models: behavioral, organizational and informational. WSs used to be limited to support well-structured administrative procedures, involving simple interactions between participants (e.g. delegation) within a single organization. Nowadays, workflow systems and approaches (also called Business Process Management, BPM) coordinate inter-organizational processes, have to be coupled to other technologies (CLOUDS, SOA, ...), and are applied to a variety of fields such as medical protocols, electronic institutions, or crisis management. In these new dynamic and distributed environments, new requirements have to be met to support changes, uncertainty and exceptional situations. Notably, they should support process adaptiveness and flexibility and high-level interactions between participants, both at design time and run time. This presentation visits existing solutions to meet these requirements and discuss some open issues. More precisely, we will present: - A brief overview of the principles of workflow and BPM; - Flexibility in workflow design: from procedural workflows to emerging ones. How can agent technology help? - Deontic processes to express permissions, obligations and prohibitions. - Flexibility in workflow enactment: case handling, deviation, versioning, ... - Inter-leaving processes and interaction protocols for social BPM. - Process Mining to adapt BPM models. ********* Zeit: Thursday, 6th September 2012, 6.30 p.m. sharp Ort: Oesterreichisches Forschungsinstitut fuer Artificial Intelligence, OFAI Freyung 6, Stiege 6, 1010 Wien. OESTERREICHISCHES FORSCHUNGSINSTITUT FUER ARTIFICIAL INTELLIGENCE Univ.-Prof. Ing. Dr. Robert Trappl *********